Marketing Web Analytics
Simplicity when creating or setting up campaigns, forms, IVRs or call queues. Possibility of arranging different user roles in a single tool.
Make automatic outbound calls, therefore contacting operators with future customers. Generate calls seeking the highest efficiency and productivity with your work team.
Ensure the success of your calls, monitoring communications between operators and your customers.
Monitor conversations and assist your agents while talking to a customer without being heard.
Possibility of launching calls automatically through a customer database.
Real-time statistics, call details, customizable graphics and call monitoring to take full control over the agents.
1. The system generates outgoing calls using 4. The operator receives the users information and processes
a phone number database. it into the database through forms.
2. Calls are assigned to the agent automatically, 5. Information can be exported in different formats, such as
therefore initializing spreadsheets or similar.
communications with customers.
3. The predictive dialer will generate the calls, optimizing efficiency and
improving connection time
1. The contact center receives the calls, and are assigned to different agents by the call queues, optimizing wait times and resources.
2. Through a database, the customer that is calling can be identified. This way personalization is enhanced and attention is improved.
WEB DEVELOPMENT & SUPPORT
SEO SEARCH ENGINE OPTIMIZATION
DIGITAL PHONE SERVICES AND CALL ATTENDANT
Currency conversions are estimated and should be used for informational purposes only.