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Description
- Automated attendant
- Predictive Dialer, Preview
- Call Queue handling
- IVR – Interactive Voice Response
- Campaign Forms (Web ⚬Wizard)
- Automatic call distribution
- Associate text “scripts” to campaigns
- Reports and statistics
- Agent Console
- Support for Blending
- Support for various types of Breaks
- Recording calls by the interface
- Call Scoring
- Web administration
- SMS Outbound Module
- Multiple interface languages
- Virtual Fax Management Module
- Support for Do-Not-Call List
- Integration with Existing Applications
- “Whispering”
- Support of ECCP Protocol
- Silent monitoring
- Web mode
- Outbound and Inbound campaigns
- Smartphone mode
- Real-Time supervision and historical
- Advanced reporting
- Attention groups by campaigns
- Integration with databases: Oracle: MSSQL, MySQL, Postgresql Outbound campaigns