Digital Cloud Call Center – Hosting, Implementation, and Support – Issabel PBX

Description

• Automated attendant
• Predictive Dialer, Preview
• Call Queue handling
• IVR – Interactive Voice Response
• Campaign Forms (Web ⚬Wizard)
• Automatic call distribution
• Associate text “scripts” to campaigns
• Reports and statistics
• Agent Console
• Support for Blending
• Support for various types of Breaks
• Recording calls by the interface
• Call Scoring
• Web administration
• SMS Outbound Module
• Multiple interface languages
• Virtual Fax Management Module
• Support for Do-Not-Call List
• Integration with Existing Applications
• “Whispering”
• Support of ECCP Protocol
• Silent monitoring
• Web mode
• Outbound and Inbound campaigns
• Smartphone mode
• Real-Time supervision and historical
• Advanced reporting
• Attention groups by campaigns
• Integration with databases: Oracle: MSSQL, MySQL, Postgresql Outbound campaigns