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Digital Cloud Call Center – Hosting, Implementation, and Support – Issabel PBX
$0.00 / month and a $50.00 sign-up fee

Description
  • Automated attendant
  • Predictive Dialer, Preview
  • Call Queue handling
  • IVR – Interactive Voice Response
  • Campaign Forms (Web ⚬Wizard)
  • Automatic call distribution
  • Associate text “scripts” to campaigns
  • Reports and statistics
  • Agent Console
  • Support for Blending
  • Support for various types of Breaks
  • Recording calls by the interface
  • Call Scoring
  • Web administration
  • SMS Outbound Module
  • Multiple interface languages
  • Virtual Fax Management Module
  • Support for Do-Not-Call List
  • Integration with Existing Applications
  • “Whispering”
  • Support of ECCP Protocol
  • Silent monitoring
  • Web mode
  • Outbound and Inbound campaigns
  • Smartphone mode
  • Real-Time supervision and historical
  • Advanced reporting
  • Attention groups by campaigns
  • Integration with databases: Oracle: MSSQL, MySQL, Postgresql Outbound campaigns
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